Frequently Asked Questions
Find answers to common questions
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Afterpay, and Klarna for flexible payment options.
Can I change or cancel my order after it has been placed?
As we process orders quickly, we are unable to make changes or cancellations once an order is confirmed. Please refer to our returns policy once you receive your items.
Do you offer international shipping?
Yes, General Pants Co. ships to various international destinations. Shipping costs and delivery times vary by location.
How do I know what size to buy?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your physical stores able to process online returns?
Yes, online orders can be returned to any General Pants Co. retail location, provided they meet our return conditions and you have proof of purchase.